I’m a product lead of a team with members in 3 time zones, 6 cities, and 2 countries. We work together on 7 products across multiple platforms. Our team is multidisciplinary, delivery focused — Product, UX/UI, QA, and Engineering, with support, operations, and executive stakeholders. Some are co-located, some in different offices, and some work remote. How do we all stay aligned?
Inclusivity and Diversity First
As product managers, we value perspectives from different types of users across our products, so we brought that approach to our team. Each team has a Subject Matter Expert (SME) that is included in the planning and ideation sessions so that we leverage their expertise and their point of view.
1. Disseminating Information and Communication → Transparency
Over-communicate. We’ve worked hard to keep a strict cadence of communication by practicing the following rituals:
Weekly Demos: Every Friday, we hold demos to ensure that everyone shares the work they did; if you didn’t do anything user-facing, Eg: design mocks, then you speak about your learnings from the week for up to 2 minutes.
Weekly Status Emails: Since our teams deliver on a weekly cadence, to wrap up our week, we deliver status emails per project that address the following:
This format allows us to provide the entire organization with a bird’s eye view into our week and they’re able to get visibility into the backlog, and address any concerns about the project’s status.
Daily Stand-ups: The team gets together every day at noon EST to ensure PST is in the house to discuss what they did yesterday, what they’re doing today, and any blockers. We wrap this up in less than 5 minutes.
Pre-Iteration Planning Meetings: Held weekly (or bi-weekly for maintenance projects) with the stakeholder teams to ensure that project-level work is being communicated all the way to the top.
Don’t Skip Retrospectives: My personal favourite meeting. We use postfacto.io to hold remote retros with zoom meetings.
2. Maintaining Work-Life Balance
We understand that just because your team is in a different time zone than you, doesn’t mean that you have to now work 9–9. We value work-life balance and there is a shared understanding that gets re-iterated every now and then about respect for everyone’s time. If the west coast team pings east coast at 9 pm EST those on the east know that they don’t have to respond until the next day. We all work together to leverage each other’s working hours.
We adopt the following meeting etiquette to ensure that we maximize our meetings:
Small Things, Big Impact
And most importantly, when your team does get together, decompress by going for a social outing or do some sort of team building activity. It helps!
Above all, value your team members and acknowledge their effort regularly. If someone goes above and beyond in their role, ensure that it doesn’t go unnoticed. At the end of the day, your team will be productive and motivated when everyone feels recognized for their work.
Deepika is a Product Manager at TribalScale. She guides clients through their digital roadmap and helps them develop a holistic strategy that takes them all the way through implementation and delivery. She specializes in the media vertical and has helped top brands build digital products that anticipate, and meet consumer needs.