TribalScale CEO Sheetal Jaitly is joined by Scotiabank's VP of Digital Product Management Katie Sokalsky and CEO of Dream Payments Brent HoYoung. With two FI industry experts, Sheetal gets to the bottom of a big Canadian bank's response to COVID-19, and how they dealt with distributing government relief funds in one week. Additionally, we learn the challenges of digital banking and connecting people to relief finances in the United States compared to Canada, and what Dream Payments is doing to solve those problems. Identity & data stewardship, relationship between banks and customers, a human-centric approach, digital transformation, and digital banking - hear their take on all of it and more. Oh, and if you're in FI on a digital journey, what are the key takeaways, regardless of the size of your organization? Find out in this week's episode of First Name Basis.